Refund policy

Custom and Personalized Items
Because custom, personalized, and made-to-order products are created specifically for you, they are generally final sale and cannot be returned or exchanged due to incorrect size selection, change of mind, or customer-approved design choices.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery or receipt. Items must be unworn and unwashed. Please include your order number, a description of the issue, and photos showing the damage, defect, or incorrect item. Once reviewed, we will work with you to correct the issue, including replacement or refund when appropriate.

Claims submitted more than 7 days after delivery or receipt, or for items that have been worn or washed, may not be eligible for replacement or refund.

Non-Custom Items
Eligible non-custom merchandise may be returned or exchanged within 14 days of delivery, provided it is unworn, unused, unwashed, and in its original condition.

Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible. Once production has begun on a custom or personalized item, the order may no longer be changed or canceled.

To request assistance with an order, contact info@grounded-apparel.com and include your order number and a description of the issue.