Shipping policy

SHIPPING POLICY

Processing Times

Most Grounded Apparel products are made to order. Processing times may vary depending on the product, order quantity, customization, and current production volume.

We specialize in quick turnaround and make every effort to produce and ship orders as quickly as possible. Any turnaround times provided on our website, product pages, Team Stores, quotes, or order communications are estimates unless expressly stated otherwise.

Shipping

Shipping options and applicable rates are displayed at checkout. Estimated delivery times shown at checkout refer to carrier transit time and may not include production or processing time.

Once an order has been transferred to the shipping carrier, delivery times may be affected by carrier delays, weather, holidays, or other circumstances outside Grounded Apparel's reasonable control.

Customers are responsible for providing complete and accurate delivery information at checkout. Please contact us as soon as possible if you discover an error in your delivery information. Once an order has shipped, we may be unable to make changes.

Team Store & Group Delivery

Certain Team Store orders may be eligible for free group delivery to a participating school, team, organization, or designated distribution location.

When this option is available and selected at checkout, the order will be delivered to the designated group location rather than shipped directly to the customer's home. The participating organization will coordinate final distribution to individual customers.

Customers who prefer direct delivery may select an available paid shipping option at checkout.

Local Pickup or Delivery

Local pickup or delivery is not generally available unless specifically offered or arranged by Grounded Apparel for a particular order, Team Store, organization, or event.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at info@grounded-apparel.com within 7 days of delivery or receipt and include your order number, a description of the issue, and photographs when applicable.

For packages that appear to be lost in transit, please contact us so we can review the shipment and assist with the appropriate next steps.

Questions

For questions regarding shipping or delivery, contact us at:

Grounded Apparel
info@grounded-apparel.com
(626) 217-2714